Terms of Service

1. Introduction

These Terms of Service govern your use of Pareo's investor relationship management platform ("Services"), accessible at pareo.app.

2. Service Description

We provide a platform for managing and building investor relationships, including:

  • Investor discovery and matching
  • Communication management
  • Update creation and distribution
  • Contact information enrichment
  • Analytics and tracking features

3. Use of Services

3.1 Account Terms

By using our Services, you agree to:

  • Provide accurate information about you and your company
  • Maintain the security of your account
  • Use the Services only for lawful purposes
  • Not share account access with unauthorized users
  • Not attempt to circumvent any service limitations

3.2 Credit System

  • Credits are non-refundable once used
  • Unused credits expire after 12 months
  • Credits cannot be transferred between accounts
  • We reserve the right to adjust credit pricing with notice

3.3 Content Guidelines

You agree to:

  • Provide accurate company and pitch information
  • Respect investor privacy and communication preferences
  • Not use the Services for spam or harassment
  • Not misrepresent your company or intentions

4. Data and Privacy

4.1 Data Usage

  • We collect and process data as outlined in our Privacy Policy
  • You retain ownership of your company data and communications
  • We may use anonymized data for service improvement

4.2 Investor Information

  • Contact information is provided for legitimate business purposes only
  • You agree to respect investor privacy and preferences
  • We may restrict access if we detect misuse

5. Intellectual Property

5.1 Our Rights

We retain all rights to:

  • Our platform and technology
  • Matching algorithms and processes
  • Analytics and insights tools
  • Interface and design elements

5.2 Your Content

You retain rights to:

  • Your company information
  • Your pitch materials
  • Your communications and updates
  • Your investor lists and notes

6. Payment Terms

6.1 Billing

  • Credit packages are billed in advance
  • Prices are subject to change with notice
  • We process payments through secure third-party providers

6.2 Refunds

  • Unused credits may be refunded within 14 days of purchase
  • Used credits are non-refundable
  • Refund requests must be submitted to hello@pareo.app

7. Limitations of Liability

  • Our Services are provided "as is"
  • We make no guarantees about investor responses or fundraising success
  • We are not responsible for investment decisions or outcomes
  • We maintain reasonable uptime but don't guarantee constant availability

8. Term and Termination

  • You may cancel your account at any time
  • We may terminate accounts for Terms violations
  • Remaining credits are forfeited upon account termination
  • Some obligations survive termination (e.g., confidentiality)

9. Changes to Terms

We may modify these terms at any time. Continued use of our Services constitutes acceptance of modified terms. We will notify users of significant changes via email.

10. Contact

Questions about these terms? Contact us at hello@pareo.app.

Last updated: February 17, 2025